tintin-jewelry.store

Your order will take less than 2 weeks to prepare and produce before shipping! [Please check the corresponding timeline for different items].

What is the shipping time? U.S. orders will be shipped via UPS and DHL, and international orders will be shipped according to the fulfillment center of the product.

• Average transit time from shipment to US: 7 - 10 business days
  
• Average time from shipment to arrival for international orders: 10 - 14 business days
  

Some circumstances beyond our control (natural disasters, holidays, weather, etc.) may cause delays in shipping. While most packages will arrive on time, our carriers may experience some circumstances and delays. Therefore, we do not guarantee exact delivery times; delivery issues are the responsibility of the carrier.

We provide tracking for every order. Once your product is shipped, we provide tracking. Because our product research team spends a lot of time finding quality products at affordable prices, each product may be shipped from a different fulfillment center around the world.

You can track your order on our tracking order page.

You may cancel your order without penalty! You must cancel your order within 24 hours of creating it for it to take effect. If the item has already been shipped, please email us at service@tintin-jewelry.store. You will need to send us an email with the subject line “Cancellation”. For details you can check out our return policy.

If your address is spelled or autofilled incorrectly, simply reply with the correct information in your order confirmation email. Contact us immediately at service@tintin-jewelry.store or notify us by private message via the whatsup green bubble in the lower right corner of the tintin website homepage. If the address is incorrect, we can correct it within 24 hours.

We ship every item with extra padding. Despite this, our customers report that approximately 1 in 1000 items are damaged due to improper postal service.
If this happens to you, please send a private message via WhatsApp green bubble at the bottom right corner of the official website, or service@tintin-jewelry.store contact us:
-Your order number.
- Photos of the damaged product.
Once received, we will be happy to send you another copy free of charge.
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If we still haven't answered your question, please feel free to contact us and we will do our best to answer within 24 hours :)